Using SundaySky’s SmartVideo Platform, Verizon FiOS educates both new and existing customers how to most effectively use their online payment services. The telecommunications provider explains the charges on the most current bill and encourages customers to set up recurring payments or use their online payment services.

Benefits

  • Increased adoption of digital tools
  • NPS & J.D. Power ratings impact
  • Customer experience impact
  • Brand impact

Audience

New & existing customers

Touchpoints

Reception of billing statement

Channels

Email

Customer

Verizon

Industry

Telecommunications

Solution

Video bill

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