Telecommunications / Billing & Customer Care

Verizon | Billing and Customer Care

SundaySky’s video-powered experiences help Verizon minimize moments of confusion and frustration around billing complexity. Relieving friction around bill structures, charges, and payments helps Verizon provide premium customer care and generate positive brand associations.

Benefits

  • Increased adoption of digital tools
  • NPS & J.D. Power ratings impact
  • Customer experience impact
  • Brand impact

Audience

New & existing customers

Touchpoints

Reception of billing statement

Channels

Email

Customer

Verizon

Industry

Telecommunications

Solution

Video bill

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