Telecommunications / Welcome & Onboarding

Verizon | Welcome and Onboarding

Verizon welcomes new customers with video-powered experiences at moments of consideration. Providing individualized information delivered via video guides new customers through services, benefits, and promotes usage of digital tools that encourages efficiency while alleviating pressure on customer service.

Benefits

  • Churn rate reduction
  • Related care cost reduction
  • Customer experience impact
  • Brand impact

Audience

New customers

Touchpoints

Within one day of purchase and one day of installation

Channels

Email and portal

Customer

Verizon

Industry

Telecommunications

Solution

Welcome & Onboarding

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