Telecommunications / Welcome & Onboarding

Verizon FiOS | Residential Onboarding

Using SundaySky’s SmartVideo Platform, Verizon welcomes new customers with a multitouch personalized video engagement program, sharing information and educating about its services and upcoming installations. These personalized videos address the customer by name, confirm service package details, and the type of installation and installation time.

Benefits

  • Churn rate reduction
  • Related care cost reduction
  • Customer experience impact
  • Brand impact

Audience

New customers

Touchpoints

Within one day of purchase and one day of installation

Channels

Email and portal

Customer

Verizon

Industry

Telecommunications

Solution

Welcome & Onboarding

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