Telecommunications / Retention & Loyalty

Telenet | Value Retention

Leveraging SundaySky’s SmartVideo Platform, Telenet proactively engages customers with personalized videos that communicate the value they are receiving from existing services and recommendations about how to get even more value from their current plan. This multi-touchpoint, multi-story program is always accessible to customers through the online portal and triggered as outbound communication, pushed to email and SMS channels.

Benefits

  • ARPA impact
  • Churn rate reduction
  • Customer experience impact
  • NPS impact

Audience

Existing subscribers

Touchpoints

1 month prior to price increases

Channels

Email, SMS and online portal

Customer

Telenet

Industry

Telecommunications

Solution

Retention & Loyalty

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