Leveraging SundaySky’s SmartVideo Platform, Telenet proactively engages customers with personalized videos that communicate the value they are receiving from existing services and recommendations about how to get even more value from their current plan. This multi-touchpoint, multi-story program is always accessible to customers through the online portal and triggered as outbound communication, pushed to email and SMS channels.
1 month prior to price increases
Email, SMS and online portal
Retention & Loyalty