Insurance

Mutual Of Enumclaw | A Customer Testimonial

Rich Hawkins and Jason Murdock of Mutual Of Enumclaw (MOE) share an inside look at the process behind creating a personalized video program for onboarding new customers and ensuring their policy renewal when the time comes. The program has two touchpoints, when a policyholder first signs up and 30 days prior to their renewal date, and has helped MOE achieve an increase in customer satisfaction as well as a lift in policy renewal rate.

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