Insurance / Welcome & Onboarding

Mutual of Enumclaw | Welcome and Onboarding

Mutual of Enumclaw utilizes SundaySky’s video-powered experiences at moments of choice to welcome new policyholders and retain policyholders during the renewal period. Individualized information delivered via video educates policyholders on their policies and encourages the use of digital tools and resources, and confirms Mutual of Enumclaw’s commitment to customer service.

Benefits

  • Higher retention and policy renewal rates
  • Greater long-term customer value
  • Customer experience impact
  • Brand impact

Audience

New and existing policyholders

Touchpoints

After initial sign-up and 30 days before policy renewal

Channels

Email and portal interstitial

Customer

Mutual of Enumclaw

Industry

Insurance

Solution

Welcome & Onboarding

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