Mutual of Enumclaw utilizes SundaySky’s SmartVideo Platform to welcome new policyholders and retain policyholders coming up for renewal, creating long-term customer value. The personalized videos aim to reiterate the values and high level of customer service by educating customers about their policies and value-added services available (such as the mobile app and paperless billing), and reminding customers when their policy renewal dates are approaching.
New and existing policyholders
After initial sign-up and 30 days before policy renewal
Email and portal interstitial
Mutual of Enumclaw
Welcome & Onboarding