Healthcare / Billing & Customer Care

Humana | Billing and Customer Care

Humana uses SundaySky’s video-powered experiences at moments of confusion and concern to ensure members are always current/updated on health care benefits statements. Individualized videos provide plan and billing information and education, like wellness tips and tools for healthy lives and maximize their health care experience.

Benefits

  • Related care cost reduction
  • Disenrollment rate reduction
  • Customer experience impact
  • Brand impact

Audience

Existing customers

Touchpoints

After health care services are paid for by the insurer

Channels

Email

Customer

Humana

Industry

Healthcare

Solution

Billing & Customer Care

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