Travel / Welcome & Onboarding

Hilton | Pre-Arrival

Hilton uses SundaySky’s SmartVideo Platform to welcome guests and drive anticipation 14 days before they arrive at the resort. Personalized video stories are crafted based on guest accommodations, reservation dates and trip package details. The SmartVideos also encourage guests to make reservations for activities, entertainment and dining as well as share valuable resort information to make the most of their experience.

Benefits

  • More revenue per customer
  • Cancellation rate reduction
  • Customer experience impact
  • Brand impact

Audience

Guests booked for future stay

Touchpoints

14 days prior to arriva

Channels

Email

Customer

Hilton

Industry

Travel

Solution

Welcome & Onboarding

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