Travel / Welcome & Onboarding

Hilton | Welcome and Onboarding

Even before they arrive, Hilton uses SundaySky’s video-powered experiences to welcome guests and drive anticipation at key moments. Individualized stories provide useful information about reservations, accommodations, and packages, and encourage guests to make reservations for activities, entertainment, and dining and other value-added services and products. Video-powered experiences help Hilton create better experiences for guests and improve revenue for properties.

Benefits

  • More revenue per customer
  • Cancellation rate reduction
  • Customer experience impact
  • Brand impact

Audience

Guests booked for future stay

Touchpoints

14 days prior to arriva

Channels

Email

Customer

Hilton

Industry

Travel

Solution

Welcome & Onboarding

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