Telecommunications / Billing & Customer Care

Comcast Xfinity | Video Bill

Using SundaySky’s SmartVideo Platform, Comcast Xfinity educates both new and existing customers how to most effectively use their online payment services. Personalized videos are emailed to Xfinity customers with a recent bill, highlighting current charges and teaching the customer how they can most seamlessly pay their current (and future) bill through online services or automatic payments.

Benefits

  • Increased adoption of digital tools
  • NPS & J.D. Power ratings impact
  • Customer experience impact
  • Brand impact

Audience

New & existing customers

Touchpoints

Reception of billing statement

Channels

Email

Customer

Comcast

Industry

Telecommunications

Solution

Video bill

More Solutions for Telecommunications


More Examples of Billing & Customer Care