Telecommunications / Billing & Customer Care

Comcast | Self Install Kit Tutorial

Comcast employs SundaySky’s video-powered experiences during moments of frustration and confusion to help new and existing customers navigate and successfully complete the self-install process. Helping customers become familiar with their new products and services through interactive video-powered experiences reduces the pressure on Comcast customer service and requires fewer Comcast on-site support resources.

Benefits

  • Increased adoption of digital tools
  • NPS & J.D. Power ratings impact
  • Customer experience impact
  • Brand impact

Audience

New & existing customers

Touchpoints

Reception of billing statement

Channels

Email

Customer

Comcast

Industry

Telecommunications

Solution

Video bill

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