Banking / Welcome & Onboarding

Capital One | Welcome and Onboarding

Capital One leverages SundaySky’s video-powered experiences at moments of confusion to welcome new customers and provide product education. Providing clarity, comprehension, and encouraging engagement from the very beginning of the customer relationship helps Capital One make their customers feel valued and cared for.

Benefits

  • Increased adoption of digital tools
  • Top of wallet impact
  • NPS & J.D. Power ratings impact
  • Customer experience impact

Audience

New customers

Touchpoints

One week after opening an account

Channels

Email

Customer

Capital One

Industry

Banking

Solution

Welcome & Onboarding

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