Travel / Welcome & Onboarding

Atlantis Paradise Island | Pre-Arrival

Atlantis Paradise Island uses SundaySky’s SmartVideo Platform with a multitouch engagement strategy to welcome guests and drive anticipation before they arrive at the resort. Personalized video stories are crafted based on guest accommodations, reservation dates and trip package details. The SmartVideos also encourage guests to make reservations for activities, entertainment and dining as well as share valuable resort information to make the most of their experience.

Benefits

  • More revenue per customer
  • Cancellation rate reduction
  • Customer experience impact
  • Brand impact

Audience

Guests booked for future stay

Touchpoints

Immediately after booking, 14 days prior to arrival and one week prior to arrival

Channels

Email

Customer

Atlantis Paradise Island

Industry

Travel

Solution

Welcome & Onboarding

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