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IT Helpdesk

pin NYC

We are looking for a high-performing IT Help Desk Technician to provide tier-1 support to our office-based and remote employee population.

***Please note that this job requires attending the office 3 times a week***

SundaySky’s IT Help Desk technician will provide first-level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service. The ideal candidate is a customer-service-driven, adept communicator, who is technically savvy and can balance day-to-day site operations with enforcing and complying with IT practices and enabling end-users to stay aligned with business needs and policies.

 This position is part of the global IT Team and reports to the IT Support & IT Procurement Manager

Responsibilities

  • Provide day-to-day support for end-user hardware and software issues pertaining to multiple devices such as Windows PC and Apple MacBook.
  • Respond, resolve, and document daily Help Desk tickets in our service desk environment.
  • Take ownership of end-user issues and escalate to appropriate internal resources as necessary. 
  • Create, document, and update processes to resolve issues and other helpdesk workflows
  • Manage end-user access as well On-Boarding/Off Boarding individuals.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues .
  • Install and configure computer systems and applications.
  • Provide technical assistance with audio/video and teleconferencing equipment and software platforms.
  • Some on call after-hours work is required

Requirements

  • Tech-savvy
  • At least 1 years of experience with help desk support
  • Excellent customer service, interpersonal skills, time management, and problem-solving skills
  • Ability to quickly master new and complex information technology systems.
  • Excellent understanding of computer hardware, operating system functions, and components
  • Team-oriented attitude with an emphasis on collaboration and fresh idea integration
  • Ability to diagnose IT/system issues and determine course of action
  • Fundamental Windows 10 troubleshooting.
  • Mac OS X troubleshooting.
  • Good operational understanding of common Corporate software.
  • Excellent communication skills, both verbally and written.
  • Self-motivated individual with the ability to work independently.

SundaySky is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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