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IT Support Specialist

pin Tel Aviv

We are looking for a high-performing IT Support Specialist to provide tier-1 support to our office based and remote employee population.

 SundaySky’s IT Support Specialist will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service. This role will provide day to day support for application and issues. The ideal candidate is a customer-service driven, adept communicator, who is technically savvy and can balance day-to-day site operations with enforcing and complying with IT practices and enabling end users to stay aligned with business needs and policies.

 This position is part of the global IT Team and reports to the IT Support & IT Procurement Team Lead

 

Responsibilities

What You'll do:

  • Serve as the first contact with end users who need technical assistance via IT ticketing System.
  • Monitor and respond to help desk inquiries, providing technical support to staff and demonstrating a customer service focused approach.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues .
  • Work directly with third party vendors to coordinate resolution of problems.
  • Install and configure computer systems and applications.
  • Resolve issues with networking (switching, VPN connectivity, wireless, IP phones).
  • Provide technical assistance with audio/video and teleconferencing equipment and software platforms.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  • Some on call after-hours work is required

Requirements

  • Tech-savvy
  • At least 1-2 years of experience with help desk support and networking
  • Customer-oriented and cool-tempered
  • Ability to quickly master new and complex information technology systems.
  • Team-oriented attitude with an emphasis on collaboration and fresh idea integration
  • Ability to diagnose IT/network/system issues and determine course of action
  • Flexibility, availability to support after-hours
  • Fundamental Windows 10 troubleshooting in an enterprise environment a must.
  • Mac OS X troubleshooting – A plus.
  • Good operational understanding of common enterprise software.
  • Excellent communication skills, both verbally and written (Hebrew and English).
  • Self-motivated individual with the ability to work independently.

Please submit your CV in English only. 

SundaySky is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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